Shipping & Policies

Payment Methods

  • Accepts Etsy gift cards

Welcome

Thank you for noticing our shop. We operate a family owned bonsai nursery in central Florida with over 25 years of experience in the hobby. We specialize in a broad range of tropical and exotic bonsai. New trees will be listed on a weekly basis. Will be glad to answer all your questions regarding styling and cultivation of bonsai.

Payments

We accept most forms of payments. Buyers from the State of Florida will be billed standard Florida sales tax.

Shipping

If you live in a cold climate, We will include a special 120 hour heat pack with your tree to insure that you will get it alive and warm. However, there are destinations that take longer to deliver. If you don't want your tree to freeze, We will coordinate a desired delivery date that would favor a warmer trend in a weather forecast with you. We take great care in proper shipping techniques and don't cut corners on a shipping material used. In order to avoid unairconditioned or cold shipper’s warehouses, We usually ship our trees on Monday's only. We do not combine shipping as we try to avoid shipping multiple trees in one box. Therefore avoiding any risk of damage. If you would like to have a delivery or signature confirmation or additional care instructions, please request it prior to shipping. In case of damaged pot or a tree which rarely happens, please take pictures of the damage in its original packaging of inside and outside of the box with original packing material and get them out to us ASAP. You will be reimbursed.

Refunds

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Returns Accepted
After receiving the item, buyer should contact us within: 7 Days
Refund will be given as: Money Back
Return shipping will be paid by: Buyer
Additional return policy details: Everything must be returned exactly in the same state as was sent to the buyer

Additional

Bonsai care instructions will be sent directly to your email in a file attachment. We will be happy to answer any additional questions you might have.

Frequently Asked Questions

Care instructions

Buyers will receive their bonsai care instructions directly to their email in a word attachment file. Etsy's internal electronic mail system does not support attachments.

Sizing details

Second photo of the item will always have a standard sized coffee cup next to the item to help viewers get a better understanding of scale.

Custom and personalized orders

Buyers can request a desired specimen not currently offered in the shop items.

Gift wrapping and packaging

Will gladly include a note for a gift item as per your specifications.

Wholesale availability

10 or more items of the same specimen purchased will be offered at an additional discount.

Bonsai pots and stands

All bonsai pots featured on the photographs are included in the listing. Stands are being used as photo props and are not for sale.

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